Customer Feedback

Dear Mr. Goddard and Mr. Rawstorne

By way of introduction my name is Ziaad Suleman. I am the Chief Operating Officer at IBM South Africa. In my current role of leading a large organisation, I am well placed to recognise outstanding achievement and it is for this reason that I am writing to you.

I would like to thank and acknowledge 2 superstars within your organisation, namely Dendre Strydom and Jay Jay Botes.

I recently embarked on the arduous task of changing one of our family vehicles. However, the experience I had with your two employees was one of excellent service, professionalism and them both going the extra mile to ensure that I, as a customer, will return to your business with pleasure and without hesitation. In fact, I will be purchasing another vehicle in the next month or so and I look forward to continuing our good relationship in this regard.

Dendre, thank you for always being available even during the evenings after work hours and for the many to and fro's. You have reminded me that excellent service does still exist in pockets within South Africa. I have no doubt that your kind and affable nature will take you a long way in life.

Jay Jay, thank you for your support of Dendre and your leadership in ensuring that Suzuki Boksburg closed the deal rather than the business going elsewhere. I equally have no doubt that with your leadership this business will grow from strength to strength.

Thanks once again and God bless.

Kind regards,

Ziaad Suleman
Chief Operating Officer (COO)
IBM South Africa (Pty) Ltd

To Vanessa

Baie dankie virjouuitstekendediens met die aankoop van my Suzuki. Jou goeiedienshetuitgestaan ten opsigte van al die anderhandelaarswatekbesoekhet.

Dit was ‘naangenameondervinding.

Hou so aan.

Groete

Lizette Loots


To Suzuki Boksburg

Towards the end of October 2016, I decided it was time to buy a new vehicle to replace my 10-year-old little car. I went to various car dealerships to see what was available and to get prices.

I went to Suzuki Boksburg and was greeted by Chardonay Meadows. She patiently answered all our questions and then we took the car for a test drive. I went home and mulled over all the information received and then phoned again the next week and asked her if I would be able to test drive the Suzuki Swift from Boksburg to Sylvia’s Pass at Cyrildene and if I was happy with the performance of the automatic car up the uphills, I would buy the car. She agreed and after I took the vehicle for the test drive, I decided to buy the car.

I went to Suzuki Boksburg and was greeted by Chardonay Meadows. She patiently answered all our questions and then we took the car for a test drive. I went home and mulled over all the information received and then phoned again the next week and asked her if I would be able to test drive the Suzuki Swift from Boksburg to Sylvia’s Pass at Cyrildene and if I was happy with the performance of the automatic car up the uphills, I would buy the car. She agreed and after I took the vehicle for the test drive, I decided to buy the car.

I went to Suzuki Boksburg and was greeted by Chardonay Meadows. She patiently answered all our questions and then we took the car for a test drive. I went home and mulled over all the information received and then phoned again the next week and asked her if I would be able to test drive the Suzuki Swift from Boksburg to Sylvia’s Pass at Cyrildene and if I was happy with the performance of the automatic car up the uphills, I would buy the car. She agreed and after I took the vehicle for the test drive, I decided to buy the car.

Regards

Heidi Rees


Hi there Chardonay - she rides like a dream. Thank you for all your help during this time.

I have not had the pleasure of such professional and friendly assistance in a very long time.

May you and your team continue to serve the public with such commitment - we need more people like you guys.

Thank you again.

Take care.

Tracy Meintjes


To Suzuki Boksburg

Hi Tyrone

I spoke to Samantha yesterday.

Thank you very much for making a plan,really appreciate it.

Graeme


My company Spambo Investments recently bought a BMW 523i from Boksburg Super Group. The service from my salesman Hannes was out of this world.

He was well informed, friendly and passionate.
 
Not only that the manager (closed office next door to Hannes) was helpful, friendly and supportive. Special mention needs to also be made about the finance manager Xolani who was efficient and also well informed.
 
Upon collection of the vehicle, Hannes took the time to take us through each and every button and gadget the car has to offer, that is a rare quality as it shows he took the time to study the vehicle in order to make it easier for us to navigate.
 
We really appreciated that special touch. My husband and I have never experienced better service anywhere else and we had been on the market looking for a vehicle for a few months.
 
We know exactly who to refer our friends and family to when they are buying vehicles in the near future. 

Much appreciated

Mrs Sandi Spambo


To the Sales Manager / Dealer Principal,

I would like to thank Pieter de Jager for his exceptional customer service, for going the extra mile, with that I will be the proud owner of a Suzuki Jimny.

It is not often that you will get the old school sales, when you personally get the Sales Executive to your door to evaluate your trade-in vehicle, despite the fact I am 45 minutes away from Boksburg, I find this exceptional, and didn’t even think of going to another dealership after that.

Thank you Pieter and Suzuki Boksburg, I look forward to many 4X4 trails, dunes and adventures with my new Jiminy.

Regards

Sean Hewitt


Dear Pieter

Apologies for taking so long to write this mail but I have been distracted by the smooth and comfortable drive of my new car!!

I would like to thank you and all the wonderful people at your branch for the most efficient and professional assistance. While I am aware that I was by no means an easy customer, you were always able to offer patient and consistent reassurance and encouragement regarding my choices.

I cannot tell you how grateful I am that I came to you for assistance and guidance. You have certainly contributed greatly to my pleasurable driving experience.

The Ciaz has been without a doubt the perfect choice for me. I am enjoying it tremendously.

Please extend my gratitude to all that helped in this adventurous though very positive process.

I will be sending photos soon.

Kind Regards

Tasia

 
iX Online Motoring